TELECALLER JOB DESCRIPTION

Posted 6 months ago

Responsible for handling sales over the phone entirely.
Tele caller are also responsible for solving questions in regards to the product or service provided by the company.
They should collect desires information from the clients and maintain healthy relations with them.
Tele caller should be an excellent communicator along with convincing abilities.
Tele caller are also required to write down important information provided by customers and follow up with them on a regular basis.
Contacting existing customers as well as prospective customers using scripts.
Obtaining customers information and other relevant data.
Resolving queries and issues related to the products and services.
Maintaining the database of the customers on a regular basis.
Suggesting solution based on customers need and requirement.
Taking and processing product order in a professional manner.
Studying the details of each offering and remaining abreast of updates to these offerings.
Recording all successful and unsuccessful attempts to close sales.
Communicating verbal acceptance of offers to our sales team for closing.
Conducting each of your functions with the utmost respect, regardless of others disposition.
Calling active and budding clients to encourage the purchase of items.